T&C's & FAQ's ( The Small Print ! )

Thank you for taking tome to read these conditions, the FAQ's follow. We are human beings who do enthuse about cars, understand their frailties and I do operate a very flexible, personal approach to my business. If you have any questions, please do not hesitate to CONTACT me and I will be happy to help !

• I will honour any quote we provide for 14 days from date of issue subject to the facts  supplied being accurate and there is no rise in the price of fuel of more than 5% at my local filling station during this 14 day period.

• Quotations issued are for vehicle transportation undertaken during normal working hours during a normal working week. I am of course flexible with regard to collection and delivery times as I am human and again can accommodate most scenarios with notice at no extra cost. Please note however that weekend and bank holiday working is available, but only at an additional cost, currently  50% of the original quotation issued if not already specified as required within the original quotation request.

• All bookings must be paid for in full before any booking can be confirmed. No guarantees are given as to availability and delivery / collection times until monies are received as cleared funds. Payment may be made by cheque, bank transfer ( BACS ) or Credit / Debit card via PayPal. Payment via PayPal may incur an additional charge of 5% to cover fees and is not a recommended method of payment. See www.paypal.co.uk for T&C's relating to PayPal transactions. Cash on delivery is an option available by prior arrangement only and to existing customers. A charge will be made for dishonoured cheques at my banks prevailing rate plus an additional administration charge of £ 25 for each written request for settlement.

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• I am happy to recover vehicles from isolated or hard to access locations with notice. If the vehicle requires pushing or manoeuvring then there must be someone present to assist, direct etc. I cannot be expected to carry out such duties alone and if a vehicle cannot be collected in such circumstances no refunds will be given.  I do appreciate that a vehicle can't always be left in a suitable loading place prior to me arriving, but do ask that sufficient people are present to assist to avoid the risk of damage or injury occurring. Failure to disclose relevant facts may incur additional charging for waiting times, vehicle condition and accessibility.

• All vehicles must be accessible, able to roll with minimum of effort and be structurally sound and fit for travel without risk to others from loose or damaged panels and parts. We must be advised of vehicle condition prior to collection and are happy to accommodate most scenarios with notice. Waiting time beyond reasonable loading and unloading activity is chargeable at £ 25 per hour or part thereof after this time. Media work is subject to separate negotiation.

• It is the responsibility of the customer to ensure that their vehicle does not and will not leak any fluids during transportation beyond a typical amount as is expected with some older vehicles and projects. Whilst this can potentially be harmful to our environment it can also cause damage to my transporting vehicle or trailer. Additional cleaning of my vehicles in such circumstances will incur an additional charge of £25. The internet is monitored for illegal copies of my website content which contains many unique invisible features to assist detection of  theft of my data. I wrote this site myself and very proud of it I am too so will take measures to protect it!

• With regard to damage caused during transit, I will only be held responsible for damage caused by me during unloading or loading or anything else caused as a direct result of my actions. Damage caused by outside forces such as loose chippings on a road surface can not be covered. This does not apply to any road accident where there is no question as to the cause of the damage sustained.

• Where a collection delivery time is agreed, there must be someone at each location to despatch and accept the vehicle unless prior notice is given and arrangements made to accommodate collection or delivery. As with unreasonable loading and unloading times any waiting time in excess of one hour will be charged at £25 per hour or part thereof unless we are notified of any possible delays such as customs clearance etc.

• Whilst I aim to arrive at the designated times, I cannot be held responsible for circumstances out of my control, traffic jams etc. However I will endeavour to keep all parties involved fully informed of any delays by phone, along with revised times.

• I cannot be held responsible for any loss of income or other factors not outlined here.

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I am frequently asked about the rules and regulations regarding vehicle transportation, which are very strict and penalties severe for violation. To make things just that little bit easier I have compiled a list of Frequently Asked Questions ( FAQ's ) that come my way on a daily basis. Of course if you have further question or enquiry and would like to speak to a human being please do not hesitate to contact me directly. Listed below is a brief outline of our understanding of the current situation.

I cannot emphasise enough that your vehicle may be impounded in transit and is unlikely to be insured if unlike us  your chosen transport company does not follow the strict guidelines governed by The Department of Transport Vehicle and Operator Services Agency ( VOSA ). Visit their website by clicking here...

• Is my vehicle insured in your care ?

PLEASE REMEMBER - YOUR VEHICLE IS AT RISK FROM BEING IMPOUNDED AND IS UNLIKELY TO BE INSURED IN TRANSIT if your chosen operator does not operate within the law and that is a fact.

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